At Forthill we buy direct from the main manufacturers and distributors and dispatch direct to your door step, this is why we can provide better discount than most other bathroom / kitchen company's. We don’t use conventional expensive bathroom / kitchen showrooms to display our luxury goods we are a 21st Century Company, and we believe the way forward is via the Internet and Online Showrooms. This will help keep our overheads low but most importantly our PRICES even LOWER.
Email: info@forthillgroup.co.uk or Call Customer Services on 0870 315 4455
In all communications please remember to state eBay Item number, product name and also give your name, address and contact details as this will enable us to further assist you in your enquiry!
FAQ's
Q: Can I collect my item from you?
A: Collections are NOT Possible! We Are An Online Company and deliver direct from the main manufacturers and distributors and dispatch direct to your door step!
Q: How long does delivery normally take for Bathroom & Kitchen Products?
A: We aim to Dispatch all items as fast as possible normally within 1-7 working days. The courier companies we use specialise in Delivering Bathroom & Kitchen products and take extra care when delivering goods to our customers. The couriers will normally have items delivered within 3-7 working days after they are in receipt of the goods, delivery times can vary depending upon your location. We are unable to guarantee delivery times, please check our terms, shipping and returns policies before placing your bid.
Q How long does delivery of your Health & Beauty Food Supplement items take?
A: These are sent via Royal Mail and normally take 3-5 working days from cleared payment is received!
Q: I would like to Purchase Multiple items can I combine delivery costs?
A: Yes, if you firstly win all items you want then submit a request for a total delivery cost please do not wait longer than 7 days for paying! If possible email to ebay@forthillgroup.co.uk to request a total delivery cost before bidding on the items in question!
Q: Can I pay by credit / debit card over the phone?
A: Yes, If you prefer to pay over the phone please contact our customer services department on 0870 315 4455, please advise your winning item number, your eBay ID, Billing & Delivery address, contact telephone numbers and total amount payable to the customer service person. This is because they may not immediately have this information available to them at the time of your call! If you advise an incorrect payable amount another customer service person will be in contact to either offer a refund or request further payment to cover all delivery costs as advertised!
Q: Can I pay using Cheque, Postal Order or Bank Transfer?
A: No, we only accept credit / debit card or Paypal!
