We take great care packaging every item to ensure safe shipment to you. We charge a postage fee only to cover our costs of materials and labour. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible. Please allow extra time if you are paying by cheque or eCheque!
We use various Courier Companies for delivery of goods depending on the size and quanity of goods purchased. We always aim to dispatch goods within 3-7 working days (excluding Public & Bank Holidays) if the product is in stock and our courier company may take up to 5-7 working days (excluding Public & Bank Holidays) to deliver goods again depending on size, quanity of goods purchased and location of goods to be delivered, unless a specific date has been pre-arranged. We require customers to supply their contact telephone numbers so that our delivery agents are able to make contact upto 48 hours in advance of delivery to ensure someone is available at the delivery address to receive the goods ordered.
We always try to dispatch our goods as quickly as possible but cannot always guarantee delivery timescales, as we use 3rd Party Delivery Companies who do not offer a guarantee delivery date or time!
All goods must be checked on delivery and not signed for until you are satisfied. If in doubt please sign as damaged and report to us within 48 hours - claims for damaged items will not be otherwise accepted. Terms such as Unchecked or Not Checked are taken as clear acceptance of goods. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived in good condition and later claims for damages will not be considered. If the driver refuses to wait while you check the goods then you must SIGN DAMAGED & Driver Could Not Wait! If you have requested for someone else other than the Purchaser to sign for the goods then you also accept that you have advised them of all of the above!
If nobody is available to receive the goods on the agreed delivery date there may be a £30 redelivery fee for the 2nd attempt, if this is also missed a refund will be sent minus at all fee's, delivery costs and 10% admin and restocking fee.
You must inform us of any discrepancies whatsoever within 48 hours of delivery.
No responsibility can be accepted for any claims once the item is fitted.
For Product Enquires contact:
Email: info@forthillgroup.co.uk or Call Customer Services on 0870 315 4455
